What can I expect from a physiotherapy treatment?

Seeing a new health professional can be scary at first, but our team and therapists aim to make you feel as comfortable as possible, and guide you through the process. Physiotherapists treat a wide range of acute and chronic injuries, conditions and pain related disorders, from professional athletes and sports enthusiasts, to people recovering from a recent car accident.

On your initial appointment, your Physiotherapist will:

  • Discuss your health history, as well as your current condition or area of concern
  • Assess your movement, joints, muscles, and strength using a variety of clinical tests and assessment methods
  • Discuss goals and a recommended treatment plan, as well as alternative treatment methods available using clinical experience, and best evidence informed knowledge

What types of treatments can a Physiotherapist provide?

A Physiotherapist can attain a variety of additional qualifications to enhance their knowledge and skill set that can aid in your treatment and recovery such as:

  • Acupuncture
  • IMS
  • Manual Therapy – Manipulations and Mobilizations
  • Vestibular Rehabilitation
  • Pelvic Floor Health
  • Women’s Health

What can I expect from a Massage Therapy appointment?

Our Registered Massage Therapists (RMT) will evaluate your health needs by reviewing your health history, provide an assessment of your specific condition and concerns, and provide a recommended treatment plan. Your health care practitioner will tailor each treatment session to your specific needs.


Once you are ready to begin, and the treatment area has been determined, the therapist will leave the room and will ask you to remove as little or as much as you feel comfortable, and get under the sheet provided. Once your treatment has begun, please communicate to your therapist at any time if something feels uncomfortable or painful, and the therapist will adjust the treatment accordingly.

What types of conditions can a Registered Massage Therapist treat?

Massage therapists are effective in the treatment of a wide range of conditions, such as:

  • Carpal Tunnel Syndrome
  • Fibromyalgia
  • Migraine/Headaches
  • Low Back Pain
  • Sports injuries
  • Osteoarthritis
  • Plantar Fasciitis
  • Adhesive Capsulitis (Frozen Shoulder)
  • TMJ Disorder
  • Whiplash Associated Disorder (WAD)
  • Post Surgical Scar Tissue Release

What does a Physiotherapist Assistant (PTA) do?

Some Physiotherapists have a Physiotherapist Assistant (PTA) working with them. The therapist may direct and assign part of your therapy to the assistant, but only after you have discussed and agreed to this.

Is it normal to be sore after a treatment?

After a treatment session, there may be some discomfort, soreness, or local inflammation that develops and may last from 24 hours or up to a few days. Some of these symptoms are common and expected depending on the type of treatment provided, while some may need to be investigated further. Common post treatment symptoms may include bruising, redness, headache, inflammation, and soreness.


After your treatment, the therapist may suggest remedial exercises, as well as additional education based upon on your individual needs.

What information can my Healthcare Provider disclose to my family?

We cannot share information about treatment given to a spouse or child that is of age majority. A patient must give permission directly.

What is the cancellation policy?

We require 24 hours notice for cancelling or rescheduling an appointment. Special considerations have been taken during this time, and we ask that you provide as much notice as possible if you are unable to attend your appointment.

Do you direct-bill to my insurance? How much am I covered for?

Yes, we do direct-bill to many major insurance companies, however individual plans and policies differ in coverage and the ability for us to submit on your behalf. We require that if you would like us to submit the claim on your behalf, that you leave a credit card on file using our secure Payfirma system. For questions concerning your coverage and policy, please consult your insurance agency before your appointment.

Need more info?

If we didn’t answer your question, contact us and we would be happy to chat with you!