What can I expect from a physiotherapy treatment?

Seeing a new health professional can be scary at first, but our team and therapists aim to make you feel as comfortable as possible, and guide you through the process. Physiotherapists treat a wide range of acute and chronic injuries, and pain related disorders, from sports enthusiasts and professional athletes, to people recovering from a recent car accident.

On your initial appointment, your Physiotherapist will:

  • Discuss your health history, as well as your current condition or area of concern
  • Assess your movement, joints, muscles, and strength using a variety of clinical tests and assessment methods
  • Discuss goals and a recommended treatment plan, as well as alternative treatment methods available using clinical experience, and best evidence informed knowledge

What types of treatments can a Physiotherapist provide?

A Physiotherapist can attain a variety of additional qualifications to enhance their knowledge and skill set that can aid in your treatment and recovery such as:

  • Acupuncture
  • IMS
  • Manual Therapy – Manipulations and Mobilizations
  • Vestibular Rehabilitation
  • Pelvic Floor Health
  • Women’s Health

What can I expect from a Massage Therapy appointment?

Our Registered Massage Therapists (RMT) will evaluate your health needs by reviewing your health history, provide an assessment of your specific condition and concerns, and provide a recommended treatment plan. Your health care practitioner will tailor each treatment session to your specific needs.


Once you are ready to begin, and the treatment area has been determined, the therapist will leave the room and will ask you to remove as little or as much as you feel comfortable, and get under the sheet provided. Once your treatment has begun, please communicate to your therapist at any time if something feels uncomfortable or painful, and the therapist will adjust the treatment accordingly.

What types of conditions can a Registered Massage Therapist treat?

Massage therapists are effective in the treatment of a wide range of conditions, such as:

  • Carpal Tunnel Syndrome
  • Fibromyalgia
  • Migraine/Headaches
  • Low Back Pain
  • Sports injuries
  • Osteoarthritis
  • Plantar Fasciitis
  • Adhesive Capsulitis (Frozen Shoulder)
  • TMJ Disorder
  • Whiplash Associated Disorder (WAD)
  • Post Surgical Scar Tissue Release

Is it normal to be sore after a treatment?

After a treatment session, there may be some discomfort, soreness, or local inflammation that develops and may last from 24 hours or up to a few days. Some of these symptoms are common and expected depending on the type of treatment provided, while some may need to be investigated further. Common post treatment symptoms may include bruising, redness, headache, inflammation, and soreness.


After your treatment, the therapist may suggest remedial exercises, as well as additional education based upon on your individual needs.

What information can my Healthcare Provider disclose to my family?

We cannot share information about treatment given to a spouse or child that is of age majority. A patient must give permission directly.

What is the cancellation policy?

Your appointment time is reserved just for you. A late cancellation or missed visit leaves a gap in the therapists’ day that could have been filled by another patient. As such, we require 24 hours notice for any cancellations or changes to your appointment. Patients who provide less than 24 hours notice, or miss their appointment, will be charged a cancellation fee to the card on file.

Do you direct-bill to my insurance? How much am I covered for?

Yes, we do direct-bill to many major insurance companies, however individual plans and policies differ in coverage and the ability for us to submit on your behalf. We require that if you would like us to submit the claim on your behalf, that you leave a credit card on file using our secure Jane payments system. For questions concerning your coverage and policy, please consult your insurance agency before your appointment.

Need more info?

If we didn’t answer your question, contact us and we would be happy to chat with you!